Refund Policy

At THOLAVION, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with a product, we offer a straightforward refund policy to assist you.

Eligibility for Refunds: To qualify for a refund, please ensure that:

• The item was purchased in the last 30 days.
• The item is in its original condition, unused, and in its original packaging.
• You have the receipt or proof of purchase.

Non-refundable Items: Certain items cannot be refunded, including:

• Gift cards.
• Downloadable software products.
• Perishable goods such as food, flowers, or magazines.

Refund Process: To initiate a refund, please contact our customer service team with the necessary purchase details. Once your request is processed, we will send you a confirmation email. Refunds will be processed using the original payment method.

Contact Us: If you have any questions about our refund policy, please contact us at [email protected], and our team will be happy to assist you.

Thank you for choosing THOLAVION!